Account & Data Deletion

1. Delete your Copa account

You may request deletion of your Copa customer account at any time. Deleting the mobile app from your device does not delete your account or the data stored by our service.

2. Delete your account inside the app

1. Open the Copa mobile app and sign in.
2. Open Profile or Account Settings.
3. Select Delete Account.
4. Read the deletion notice and confirm your request.
5. Complete any identity verification requested by the app.

When available, this is the fastest way to submit an account deletion request because the request is made from your authenticated account.

3. Request deletion without using the app

You can request account and data deletion by emailing our support address. Send the request from the email address connected to your Copa account whenever possible.

For security, we may ask you to confirm your identity or verify ownership of the email address or phone number associated with the account before deletion.

4. Data deleted or anonymized

After verification and approval of your request, we will delete or irreversibly anonymize data that is no longer required, including where applicable:

• Your customer profile, including name, email address, phone number, and account credentials.
• Saved delivery addresses and delivery instructions not required for retained transaction records.
• Active authentication sessions, login tokens, and device or session identifiers.
• Optional preferences and account-specific settings.
• Marketing preferences and optional communication data.
• Other personal data linked only to the operation of your active customer account.

5. Data that may be retained

Some information may be retained when required by tax, accounting, consumer protection, fraud prevention, security, dispute resolution, or other applicable legal obligations.

• Order and payment-related records required for accounting, taxation, refunds, or legal claims.
• Records of completed deliveries or customer support matters when needed to resolve disputes.
• Security, fraud-prevention, and audit logs retained for a limited period.
• A minimal record of the deletion request when needed to demonstrate compliance.

Retained records will be restricted to the required purpose and will not be used to keep your customer account active or for marketing.

6. Processing time

We aim to complete verified deletion requests within 30 days. Complex requests or legally required retention may take longer, and we will provide an update when applicable.

Data stored in encrypted backups may remain until the relevant backup is securely overwritten according to our normal backup-retention cycle. Such backup data is not used for normal business operations.

7. Contact